Hotel excellency on an App

A service dedicated to your Clients and a tool to ensure the best experience of their stay in your Hotel

Hotel Concierge App is not only a presentation of the facilities, but a true portable assistant to quickly and efficiently satisfy your Clients needs:

  • Book services in Hotel (restaurant, room service, transfer, spa)
  • Send requests to the Reception and receive replies in real time by means of a chat
  • Find amenities in the area, points of interest, activities and events near the Hotel
  • Promote the Hotel’s partners
  • Create personalized offers, without intermediaries or interference, available to your most important Clients

Hospitality traditions born from Grand Hotels

Our goal is the satisfaction of your Clients.

We are suppliers and consultants for the Hotel and its staff. The Hotel is the one and only owner of its Clients’ information and records. Further records can be created at the discretion of the Hotel itself.
We only lend you a hand to make them more satisfied.

Concierge Assistant

Guests can communicate with the Hotel’s staff in real time, via chat, directly on the app.

Hotel Concierge App is equipped with an advanced module for instant messagging. Thus, Hotel Guests can send requests or book services through the hotel’s application directly.

All the requests that are sent are received and recorded on the Concierge Assistant module from which the Hotel’s staff can reply in real time, as well as have a conversation with the Guests on the chat.

The inferface is highly intuitive and allows the recording of all conversations, unfulfilled requests and solved inquiries.

Partnership with Hotel Concierge App

A supplementary revenue and useful service for your Guests.

The Hotel can become a part of the Musement Partners network.

Through the App or the Hotel Platform, the Hotel can recommend its own Clients events and experiences created by Musement itself.

For every completed transaction, the Hotel directly receives the accrued commissions.

Touristic guide with geolocation

In the App there is an interactive guide to the main attractions in the area.

The Guests of the Hotel can explore the main points of interest, museums and events of the territory. Thanks to geolocation, the App provides the clients with an easy online touristic guide, which is always up-to-date.

Cross-selling: allow visibilty of the partners

  • Offer the partners’ services and products on the App.
  • Work with prominent partners from the territory.
  • Offer the guests ideas and advice for shopping, sightseeing and the best venues in the area.

Manage and modify the App through an intuitive backbend

Every App is easily modifiable through an intuitive backbend. Update and create instant content by yourself. Modify images and contact form.

Statistics and Analytics

Monitor the use of the app. Download in an Excel spreadsheet the list of users and contact information forms. Discover the most visited web pages and many other statistics which are available with the aim of improving the application and analyzing the clients` needs.


Hotel Concierge allows making multidevice applications for IOS and Android, all managed from one backbend only.

Live chat with guests

Help the hotel’s guests explore a city and territory thanks to the touristic guide with geolocated points of interest.

Tour guide

Help the hotel`s guests discover the city and its surroundings thanks to the tour guide, which includes relevant points of interest.

Promote commercial partners

Through the app you can recommend the client products and services from selected partners. A unique cross-selling tool.

Special offers & events

Manage restricted special offers, promote events. The app is a marketing and direct selling tool.

All the hotel’s services

No more paper brochures. All the hotel’s useful information is on the App. All services are available for booking online.

Explore operating apps

Some of the hotels which have created an app with Hotel Concierge App.

Falkensteiner Resort Capo Boi

Villasimius - Sardinia

The prestigious Falkensteiner chain entrusted Hotel Concierge App with one of its major facilities on the south coast of Sardinia.

Grand Hotel Sitea

Torino - Piedmont

Historical and elegant hotel in the centre of Turin. Hotel Concierge App is already a renowned service appreciated by the guests in the structure.

Tenuta del Poggio Antico

Forio - Ischia

Small and charming structure in the heart of Ischia. Hotel Concierge App was chosen to offer the guests tourisitc tips and to promote commercial partners.

Albergo dell'Agenzia

Pollenzo - Piedmont

Originated from the concept of Slow Food, this hotel is located inside the structure that houses the University of Culinary Sciences and Wine Bank.

Hotel Atlantic

Borgaro Torinese - Piedmont

Four-star hotel near the Turin Aeroport Caselle. Hotel Concierge App was chosen to satisfy the business and international clientele.

iH Hotel Ambasciatori

Milano - Lombardy

Four-star hotel behind the Duomo of Milan; a sophisticated and functional setting which found in Hotel Concierge App the ideal partner for mobile communication.


Hotel Concierge App allows interacting easily with the most modern standard Restful JSONs and offer API thath respect the standard Restful JSON CRUD.

We make our techonology available to partners interested in offering new services for their own clients.

The management interface of Hotel Concierge App allows directly activating services, such as online check-in and check-out, booking services, and payment of hotel services, from the app.

Hotel excellency on an App!

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Telephone: +39 348 7302545